Refund policy

Return Window: 30 Days

You have thirty (30) days from receipt of your order to request a return or exchange. After this period, no returns will be accepted.

Return Eligibility Conditions

To be eligible for a return, your item must:

  • Be in its original condition, never worn or used
  • Retain all tags intact and legible
  • Be in its original packaging or appropriate protective packaging
  • Include all accessories and materials provided with the item
  • Not have been washed, ironed, dyed, or subjected to chemical treatment

Mandatory Return Procedure

IMPORTANT: All return requests MUST be submitted to our customer service BEFORE sending the item.

Here is the procedure to follow:

  1. Contact our team at support@worldoflansar.com
  2. Provide your exact order number and precise reason for return
  3. Wait for written confirmation and return instructions from our team
  4. Send your item according to the terms and address provided by our team
Important: Items returned without prior authorization from our customer service will not be accepted and will be returned to you at your expense. We can only process returns that have been previously requested through our customer service.

Return Shipping Fully Covered

Return shipping costs are fully covered by LANSAR Paris. You have nothing to pay to return your item. Our team will provide you with a free return label when confirming your request.

Return Inspection and Processing

Upon receipt of your item, our team will conduct a thorough inspection to verify its condition. Once your return is approved, the refund will be processed to your original payment method within 10 business days. Please allow 5 to 10 additional business days for your bank to actually credit your account.

Right of Withdrawal - European Union

If you reside in the European Union, you have the right to withdraw from your purchase within fourteen (14) days of receipt, without justification and at no additional cost. The same return conditions (original condition, tags intact) also apply to this European right.

Exchange Requests

Exchange requests are processed as returns. Please contact our customer service to arrange an exchange. We will send you a free return label, and once your item is received, inspected, and approved, the exchanged item will be shipped at no additional charge if its price is equivalent or higher. In case of a price difference to the downside, a refund will be offered to you.

Non-Returnable Items

The following items cannot be returned:

  • Items damaged by the customer or due to misuse
  • Items that have been washed, ironed, or subjected to chemical treatment
  • Items purchased during private sales or special promotions (except exceptions explicitly communicated)
  • Custom or made-to-order items

Right of Withdrawal and Refund

You have the right to request a full refund if you wish to return your LANSAR order under the conditions set out below.

Refund Timeframe

You have 30 days from receipt of your order to request a refund. After this period, no refund will be granted.

For customers residing in the European Union, you have a right of withdrawal of 14 days without justification required.

Eligibility Conditions for Refund

To be eligible for a full refund, your item must:

  • Be returned within the stated timeframes
  • Be in its original condition, never worn or used
  • Retain all tags intact and legible
  • Be in its original packaging
  • Include all accessories and materials provided
  • Not have been washed, ironed, or subjected to chemical treatment

Refund Procedure

Step 1: Request a Refund

Contact our customer service at support@worldoflansar.com with:

  • Your exact order number
  • The reason for the refund request

Step 2: Confirmation and Instructions

Our team will confirm your request and provide return instructions, including:

  • A free return label (costs fully covered by LANSAR)
  • The exact return address
  • A return deadline to send your item

Step 3: Return Inspection

Once your item is received, our team will inspect it to verify:

  • Item condition (never worn, never used)
  • Integrity of original packaging
  • Presence of all tags and accessories

Step 4: Refund Processing

If your item is approved, the refund will be processed as follows:

  • Amount refunded: The full purchase price of the product
  • Shipping costs: Original shipping fees are not refunded (except in case of our error)
  • Refund method: Credit to your original payment method
  • Processing time: Within 10 business days of approval
  • Bank credit time: 5 to 10 additional business days depending on your bank

Non-Refundable Items

The following items will not be refunded:

  • Items damaged by you or due to misuse
  • Items that have been washed, ironed, dyed, or subjected to chemical treatment
  • Items purchased during special promotions or private sales (unless otherwise indicated)
  • Custom or made-to-order items
  • Items returned after the 30-day period (14 days for EU)

Refund in Case of Our Error

If you received a damaged item or an incorrect item due to our error, we will proceed with:

  • A full refund, including original shipping costs
  • Sending a replacement item free of charge if you wish
  • Full reimbursement of return shipping costs

Please contact support@worldoflansar.com immediately upon receipt if you notice an error.

Delayed Refunds

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us immediately at support@worldoflansar.com with:

  • Your order number
  • Your return tracking number
  • Dates of the process steps